Submit your complaint to the Fairness Officer

Have you spoken to an ICBC manager or supervisor about your complaint?

Yes

Please refer to ICBC's Fairness Process for more information.

Have you contacted ICBC's Fair Practices Office about your complaint?

Yes

If ICBC's Fair Practices Office has not yet reviewed your enquiry or complaint, the Fairness Officer will refer your matter to this department before they will review your concerns. If you have any questions, please contact the Fair Practices Office.

Please refer to ICBC's Fairness Process for more information.

Please complete the following information to submit your request to the Fairness Officer:

Date

mmm

yyyy

First name

Last name

Phone number

Email address

Mailing address

City

Province

Postal code

Please provide a detailed description of your complaint with reasons why you feel that you have been treated unfairly.

Please email any supporting documentation to the Fairness Officer at fairpractices@icbc.com with the subject line "Fairness Officer Request."

Once this complaint has been received, the Fairness Officer will ask ICBC to provide a summary report of their investigation into your complaint, together with any relevant corporate documents. They will then review the material in consideration of your original complaint, and provide a written decision to both you and ICBC.