User name - Facility number generated by ICBC.
Password - must be numeric, and 6-8 characters long.
If log on fails, contact the ICBC Help Desk at 1-800-665-1517 or 604-661-6234.
Password - must be numeric, 6-8 characters long.
New password - enter old password, then new password twice.
Click on Change User Password.
If change password is successful, close browser and restart program.
Cannot use the same password within the past 12 months.
Browser must be closed in order to delete Temporary Internet files -when program is re-launched the new password can be used.
If attempt has failed, click Reset and try again.
If you are still having technical difficulties contact ICBC at 1-800-665-1517 or 604-661-6234.
All data entry fields are mandatory to create New Claim.
Plate Number - Up to 6 characters (alphanumeric).
Registration number - exactly 8 numeric digits, may include leading zeroes. E.g. 01234567
Date of loss - must not be greater than today's date.
Cause of damage descriptions:
If the claim request is rejected, an error message will display to contact your servicing claim centre. You will not be able to continue with the claim until ICBC has been contacted.
When VIN does not match or no parts are retrieved contact your servicing claim centre for direction.
Advise customer to contact an Autoplan Agent to correct the VIN Number on their Insurance documents.
When Vehicle description does not match, contact your servicing claim centre.
Verify information is correct.
Click on Create Claim to continue.
Click on Cancel to return to Start New Claim screen.
Note - Customer's information will be lost if Cancel is selected.
To retrieve customer's information you must contact your servicing claim centre.
Terms and Conditions must be accepted to continue with glass claim.
If Terms and Conditions are rejected, if no estimate has been created, the system will return to Start New Claim. Record Claim Number for future reference. If you reject the Terms and Conditions while modifying an estimate, the system will return to Estimate Summary.
Primary and Alternate phone numbers are optional fields.
Must contain area code (10 digits).
Glass damaged - select one option from drop down menu:
HST - Yes or No must be selected.
If Yes, percent value must be between 1-100.
Odometer Reading - 7 digits or less
This field will not accept decimals. Enter whole Odometer reading.
E.g. 9876 not 9876.0
Click on Next to create estimate.
If odometer reading is broken, enter zeroes in Odometer field. An explanation should be entered in Comments on Estimate Details.
Replacement Cost Policy displays in red text next to Search # field when this coverage exists. Customer is entitled to OEM Parts.
Body Style must be selected first to retrieve Glass parts and materials.
Glass parts will display available NAGS and OEM parts.
Glass Type - New is selected for all windshield claims.
Glass Type - When Glass Type Recycled is selected, enter price in the Recycled price field. Click on Save to verify if the recycled glass is cost effective.
Search # - required when recycled glass is not found or if found, is not cost effective. The recycler will supply this number.
Material Allowance - If unavailable and material is required, enter in Exception field.
Moulding & Clips - select from drop down menu. If unavailable enter in Exception field(s).
R&I Parts - select one or more if required.
Other - description and price are required. Additional information is required in the Comments.
Exception Items - Glass, Clips, Moulding, or Other category must be selected before the
entry of Part number, Description, Price, Labour hours and OEM - (Yes/No)
(original receipts must be provided to ICBC).
Miscellaneous - enter a description and price. An explanation must be entered in Comments. NOTE - this field is only 30 characters long.
Comments - document additional information on damage, estimate or supplies.
NOTE - this field is only 30 characters long.
Click on Save to save estimate and display Estimate Summary.
Click on Cancel.
NOTE - estimate information may be lost if cancelled.
If you did not save the estimate the system will return to Start Estimate.
If you were in the process of modifying the estimate, you will go back to Modify Estimate.
Print Estimate will display CL14B Print Preview. Click on Print to continue printing CL14B. When printing is completed, click on Return to Estimate Summary. Available when estimate is in "Initial" status.
Modify Estimate will return you to the Estimate Details screen. Available before invoice submitted.
Start Invoice will navigate you to Confirm Invoice screen to complete payment process.
Start Invoice - available before invoice submitted.
Print Invoice - available when estimate is in "Accepted" or "Review" status.
Return will take you back to the point of entry screen.
Note: all R&I items will display in Labour total.
Done will display after Confirm Invoice screen has been completed.
Click on Done to return to Start New Claim screen.
Account Number - select from drop down menu.
Reference Number - for shop use. (Alpha-numeric)
Deductible Payment Method - select from drop down menu. Receipts must be given to the customer and a copy attached to shop’s documentation.
Submit Invoice will complete payment process and return to Estimate Summary screen.
Cancel will return to Estimate Summary screen.
Your invoice will not be processed for payment if Cancel is selected.
Note - you cannot make changes or modify an estimate once it has been processed for payment. Contact your servicing claim centre for further information.
Claim number – alphanumeric
Policy Number - 6 Alphanumeric
Registration Number - 8 numerics. May include leading zeroes, e.g. 01234567
Click on Retrieve to retrieve the Claim. The Estimate Summary screen will display if an estimate has already been created. The Terms and Conditions screen will display if an estimate has not been created.
Date - DDMMMYYYY Enter Date or Date Range
(Ex - 03Jan2001-13Jan2001) - 90 day maximum search
Status
Estimates in Initial Status can be modified.
Estimates in Accepted or Paid Status cannot be modified by your shop. Contact your servicing claim centre for instructions.
Estimate Paid by Customer, ICBC will not process a payment to shop.
All inquiries should be made through your servicing claim centre.
Paid; payments have been processed for supplier payment cycle.
Rejected; estimates/invoices can only be rejected by ICBC.
Contact your servicing claim centre for all inquiries.
Review Status; all invoices and estimate must be submitted to your servicing claim centre for manual payment process.
Contact ICBC for CL14B technical difficulties at 1-800-665-1517 or 604-661-6234.