Glass Systems

   
      
Glass Web Express
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Claims Document and Image System
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Copyright © 2002 ICBC

Glass Express Program Guide
Please review the revised Glass Express Program Guide. These revisions are in effect March 20, 2017
For Glass Express Programs questions, please email us at Provincial Glass Operations.
Glass Express Systems
Access to these systems is restricted to Glass Express facilities and their authorized employees. Please refer to the Glass Web Express (GWE) User Manual for full details on the terms of use of the Glass Web Express system.
Technology Requirements (Current) >> (PDF)
Glass Express Systems - Hours of Operation (Pacific Time)
 Monday to Friday From 06:00 AM to 09:00 PM
 Saturday From 07:00 AM to 07:00 PM
 Sunday From 06:00 AM to 05:00 PM
What You Need
You require a logon ID (facility number) and password to access these systems. In addition, please ensure that you have the necessary software requirements, found in the Glass Express program guide, to use the Glass systems. (If you do not have an ICBC facility number, please contact the Material Damage manager at your servicing claims office).
For technical questions/concerns, please email us at the Material Damage Technical Service Centre. or contact us by telephone, Monday to Friday, 7:30 a.m. - 4:30 p.m. If you are calling from within the Lower Mainland, dial 604-777-4600. Callers from outside the Lower Mainland should dial 1-877-777-4607.
For glass labour time or glass price corrections, please complete and submit the Glass Express Review Request form.
Provincial Glass Operations - Hours of Operation (Pacific Time)
Monday to Friday From 08:00 AM to 05:00 PM
Glass Express Shops Call 604-516-8555 or Toll Free 1-866-827-7922
Non Express Shops Call 604-516-8557 or Toll Free 1-866-687-3357
Weekend Hours  
Saturday From 08:00 AM to 04:00 PM
Sunday From 07:00 AM to 05:00 PM
All shops call 604-587-7182 or Toll Free 1-888-650-6688 (BC Only)